GetHuman: painless customer service
I don’t like phone calls, and I’m not alone: increasingly, Americans, and especially millennials, avoid the phone.
Of all the phone interactions, customer service is near the worst. Phone trees are hard to navigate, and can take a while, even before you’re put on hold with bad music while waiting for the “next available” agent.
What if you didn’t have to wait? What if you could express you problem easily on a web page, and someone took care of it for you automatically?
GetHuman solves this problem, and does it well. You never have to wait for a customer service agent on the phone again.
GetHuman actually offers a couple of different options: if you don’t want to state your need, and just want to chat with someone, they will simply call you back when the agent is on the line — for free!
If you do want to have them actually take care of the problem, they will, at a small cost.
We believe, and the company’s initial numbers show, that this is a very common problem for many millions of customers. People are happy to have GetHuman save them time and hassle. The company’s traction is impressive.
We’ve known the founding team for a while, and we were very impressed with them from the initial meeting. Both Christian and Jeff have relevant experience, take feedback well, learn and iterate fast, and are fully dedicated to making their customers’ lives just a bit easier.
Finally, this financing round demonstrates the value that operators can bring to the table. Jeff and I have known each other for years, and I’ve tried to recruit him several times. Then, earlier this year, Mike and I were introduced to to Christian / GetHuman Paul English, who has been involved with the company from day one. This was well before the founders were serious about fundraising, and we made a commitment to invest and help them put together a complete round.
While Christian and Jeff did the hard work, we provided a lot of feedback and introductions during the process based on our experience having done this before and from our work in the Boston startup community. We could not be more excited about the results. For a first seed round in Boston, there are no better lead investors than Founder Collective and NextView Ventures. We have great relationships with both firms and look forward to working with them on GetHuman along with Christian, Jeff and Paul.
